Shipping and Returns Policy

Standard Returns Policy

If goods are to be returned to Tiley’s Brewery, they must be returned in their original packaging, unopened or unworn, within 14 days of purchase. You will be refunded for the goods once received back at our brewery, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@tileysbrewery.com if you would like to return your goods back to us and we will help you to do this.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Tiley’s Brewery within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at info@tileysbrewery.com. We are unfortunately unable to offer refunds after this time period has elapsed. If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at info@tileysbrewery.com and we will either resend the order, or issue a full refund, whichever is preferable to you.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Taxes & Other Charges

As these orders are paid for in the UK, VAT is payable on all online shop orders.

Shipping Information

Shipping to UK mainland only.  

3-5 working days for delivery.

Shipping cost is £5.99.